Returns and exchanges

1. Returns without giving a reason (14 days)

When ordering on shinesystems.ge, you may cancel the purchase within 14 calendar days of receipt without giving a reason.

Return conditions:

• the product is unopened: sealed, in its original packaging, with intact seals, film and caps;

• the product is unused and shows no signs of use;

• labels and all included parts are kept (triggers, nozzles, dispensers, applicators, if supplied);

• you have proof of purchase: order number or receipt.

2. What cannot be returned because it "didn't suit"

A product cannot be returned because it didn't suit you if:

• the packaging is opened, the seal or protective film is broken, or the product has been fully or partially used. Exception: defective products (section 3);

• the product was damaged by the buyer: stored improperly, frozen or overheated, or used for other purposes;

• the product was on sale marked "non-returnable". This will be stated on the product page before ordering.

Why: car care chemicals (shampoos, polishes, cleaners, interior products, aerosols) cannot be resold once opened, and their properties change when stored by the buyer. We cannot accept opened products without defects.

3. Defective or wrong product

If you received a defective product (leak, damaged packaging, clearly changed consistency, expired) or a product that doesn't match your order:

• let us know within 7 days of receipt by phone/WhatsApp +995 511 299 911;

• attach photos of the product, packaging and label with the batch number, plus your order number;

• we will review your request within 2 business days;

• we will replace the product or refund your money. We cover delivery costs for defects or our mistakes.

Products of proper quality are covered by consumer warranty rights under Georgian law.

4. How to return

• Call or message +995 511 299 911 within 14 days of receipt. Provide your order number, full name, the product you are returning and the reason (optional).

• We will confirm the return and tell you how to hand over the product.

• Send or hand over the product within 7 calendar days after notifying us.

• Once we receive and check the product, we will refund your money.

5. Refund timing and method

Refunds are made within 14 calendar days from when we receive your cancellation notice. We may wait until the product is returned or you confirm it has been sent.

Refunds are made the same way you paid: to your card, by bank transfer, or in cash if you paid the courier in cash.

The original delivery cost is refunded if you cancel the whole order and chose standard delivery.

Return shipping for returns without a reason is paid by the buyer. For defects or our mistakes, we pay it.

6. Exchanges

If you need a different size, scent or type of product, you can exchange an unopened product for a similar one within 14 days. The price difference can be paid or refunded. Same conditions as in section 1.

7. Delivery and storage specifics

Some products (aerosols, flammable formulas, temperature-sensitive liquids) require special transport conditions. When returning:

• check the shipping method with us when arranging the return;

• do not send products that have been exposed to frost or heat for a long time.